Frequently Asked Questions
Everything you need to know about your SwitchBot experience.
What shipping methods do you offer for international orders?
We offer standard and expedited shipping to over 100 countries. Delivery times typically range from 5 to 15 business days depending on your location and selected service.
Are SwitchBot products compatible with my smart home ecosystem?
Yes, most SwitchBot devices are compatible with Alexa, Google Assistant, Siri Shortcuts, and IFTTT when used with a SwitchBot Hub.
What is your return policy for electronic devices?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery.
Do your products come with a warranty?
All SwitchBot hardware includes a 1-year limited warranty covering manufacturing defects and hardware malfunctions under normal use.
Which payment methods are accepted at checkout?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your package in real-time.